I previously wrote a blog post that featured three Directory Synchronization Support Videos. I am blogging about two more support videos today that demonstrate and teach new methods to troubleshoot issues that users might be having sending or receiving email.

Problems Sending and Receiving E-mail Client

In this first video you will learn new methods to troubleshoot issues that users might be having sending or receiving email from the client computer. This video elaborates on how to verify the internet connection and how to isolate what is troubling a connection. If the issues still persists outside of connectivity, this video demonstrates how to check other applications for errors.

Problems Sending and Receiving E-mail Diagnostics and Resolution

In the second video, we take a look at problems sending and receiving e-mail diagnostics and resolution. The video walks us through different troubleshooting scenarios including checking NDR and NK2, using the GAL and checking the user’s configuration.

Hopefully these two videos will help you better understand how to troubleshoot Microsoft Online Services. Next week I’ll bring you part two of troubleshooting sending and receiving E-mail and showcase two more support videos.

What support videos would you like to see? We want to hear from you in the comments section below. You can comment on this blog post or send email to our This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Follow us on Twitter and like our Facebook page.